Fresh from an overnight at hotel nearby, we arrived at Fraserway (Vancouver) bright and early, and were immediately greeted on the forecourt by a friendly lady inviting the taxi driver to take us directly to our RV - nice touch! - after completing the paperwork - with help enabling me to download one of the driver's licence (and lots of patience) - we were given a relaxed walk around the RV chosen for us. No question was too trivial and plenty of time was given. Their 'knowledge guru' (a lady with lots of knowhow about driving in Canada and places to go) was on hand in the office to allcomers. Everyone at the pickup point was friendly and accommodating.
The vehicle guide, maps and places to go, driving in Canada help, all went towards being confident about the coming two weeks - we drove from Vancouver across to Calgary for a dropoff there.
During the time of hire there was a phone number to call should we have any questions. We used this once, and helpful advice was well-received.
At drop-off at Calgary, the welcome was as equally friendly and helpful - eager to know how we got on, and welcomed feedback on our experience. Signing-off paperwork quickly dealt with, free coffees (as was at Vancouver) and an unplanned courtesy transfer to our hotel was equally gratefully received and friendly.