British Columbia 2021

Tkcn Sasktel Monday August 2, 2021

We had some issues with our motor home on the first day. Our air conditioning and outlets didn’t work due to a burnt wire under our bed. Fraser way RV was quick to send out someone to fix it. Day 7 into our 10 day trip it happened again so they sent out a whole new motor home to us in Fairmont. At drop off we were then refunded a portion of what we paid. Yes, we had some serious issues but I think Authentik Canada/RV Fraserway handled everything properly.

1 response

Motorhome Canada on August 3, 2021
Hello !

We are truly sorry that you have experienced such inconveniences with your RV. However it gives us great satisfaction to learn that the RV supplier met your expectations and provided such good service. RVs are complex vehicles, and problems, both large and small, are not uncommon during rentals. We are delighted that your experience seems to have gone without a hitch.

We’ll pass on your kind words to our rental partner, who I am sure will be pleased to hear them.

We wish you a good return home, and look forward to sharing new adventures with you!