This was our first time renting an RV and we were very impressed. Fraserway arranged to collect us from an agreed place and we were then given an overview of the truck camper before we drove off. The return was also seamless and we were then dropped off at the airport. We will definitely use them again. The whole trip was enjoyable and the truck camper had everything we needed.
The entire experience was extremely disappointing, with multiple failures in provision which only became apparent on the road. Most significant was the failure of the black water lever. This did not work, meaning that every time we needed to empty our black water tank into the dump we literally got covered in piss and shit as the waste water flooded out the moment the cap was removed and before we could attach the waste pipe. Horrific, messy and embarrassing on campsites. The worst is that when we returned the RV at the end of the week it became apparent that this is a known problem with this make! Unacceptable.
Other issues included the need to tie the bathroom door shut with string when moving, shower not working and showerhead falling off wall, drawer not closing, vent hatch on roof flying opening while driving, steering pulling to the right, no working tin opener, water hose connection leaking meaning not able to connect to city water valve at sites, tire pressure indicator came on frequently - though no information in Guide advising what this light actually referred to so we had to call Cruise America emergency to get advice), cruise control failed to work
All in all, this RV should not have been hired out. It made for a stressful week, and we just kept waiting on the next systems failure to reveal itself. Very poor exerperience and we will actively be advising friends not to use this company (though we do acknowledge that the manager at returns was sympathetic and understanding). [...]
Quick pick up and drop off, new and clean RV, amazing experience
Very good experience from the booking to the RV pickup. People were very helpful and RV renter (Fraserway) explained pretty well how to use the motorhome.
We had a great experience. The vehicle was in exelent shape outside and inside. Everything we needed on the way was there. It was clean & tidy (exept for some dog or cat hair). But that did not subtract anything from our total experience. The staff was friendly, knowledgeable and explained everything well befor we started out. They even accomodated with the language.
First of all, we have spent a long time to pick the RV up. We have received a poor explanation of the functionalities and then we realized that the RV was dirty and the hot water was not working.
Clean and ready to roll. CanaDream was great to work with.
RV was very dirty inside when we got it, as well the kitchenware.
RV was drifting heavily to the right and the wheel trembled at 90 to 100 km/h.
Propane and black reservoir indicators were not functioning properly.
Despite what was announced on the Authentik site, RV was not new, had 80k km and the seating fabrics were old and dirty.
We picked up our truck camper from Whitehorse. The vehicle was a Ford 350 6.7 Turbo Diesel and virtually brand new with only 4,000 kms on clock. Everything was in good working order and they seemed to have upgraded the mattress from last year. We travelled 3,200 kms in 2 weeks including the Dempster Highway all the way to the Arctic Ocean and then back down to Skagway before returning to Whitehorse. The vehicle handled the 2,000 kms of dirt roads impeccably.
great trip and a great vehicle. [...]
We enjoyed our road trip in a C25 vehicle, hired from Montreal Cruise Canada. However, the vehicle was very well used and fairly poorly maintained. The vehicle was mechanically sound so we chose to report the issues on our return to Montreal rather than try to report during our trip and risk losing vacation time on issues that really should have been dealt with BEFORE we took the vehicle. Considering that this was relatively early in the season, the cleanliness was poor - there was old food left in cupboards and hairs / dirt in the shower. All surfaces were poorly cleaned and the cab seats were REALLY grubby.
the vanity sink tap leaked so badly into the cupboard below (more so when attached to mains water) that we couldn't use this sink at any time nor the cupboard beneath. The kitchen sink was missing a plug which made washing up and personal washing (based on not being able to use the vanity sink) tricky. The main door into the vehicle was VERY difficult to lock and required hard slamming and 2 people (one inside and one outside to lock properly). As a consequence we spent much of our holiday climbing in and out through the cab doors - not ideal! The picnic table provided was FILTHY and the top broken. We never used it.
The kitchen kit that we paid $110 for had items missing or broken: We had no chopping board, no broom and no torch. 'Sharp' knives were more blunt than the table knives. The kettle was broken, the large pan was missing a handle (broken handle kindly placed in the cupboard) , the frying pan handle was loose, a mug was broken and the tin opener was rusty and so bent that it didn't open a tin. The microwave motor was so noisy that we feared it would blow up.
We started to explain the above issues to the Montreal team but they were so focused on signing our vehicle off and turning it around that they really weren't listening. We got the distinct impression that this van would be sent out again in the same condition. This is a shame as the team were friendly and otherwise helpful.
Based on the above issues and the cost to rent these vehicles and the extras paid for, we had hoped for better. We were expecting basic and weren't looking for a shiny new van but, overall, we would hesitate to recommend Cruise Canada and would probably not use them again. My advice to anyone taking a rental - check as much as you possibly can before you drive away! [...]
The motorhome was clean! The employees were very friendly and quick with getting you in and out.
We had a smooth trip and this was our first time hiring an RV. The staff at the centre and online were really helpful and made everything go at our pace. We would definitely recommend them and are hooked (if not hooked up!!) on taking RVs in Canada and the States.
Person available when we picked up RV didn't speak English well enough to explain all functions.
No GPS, no hot water in shower, sheets for bed were too small - unusable
RV was reliable, Easy to handle, Met fuel consumption expectations. Everything worked other than hot shower water. Bed was very comfortable.
Manager who served me upon return of RV was rude and left me waiting for him after he checked vehicle water tanks and didn't return. I had to get another employee to phone him only to find I could leave and my account would be finalized over the next week. [...]
Authentik is awesome. Josee in particular was always responsive and super helpful. I would recommend them and use them, again.
Everything Authentik did was great, efficient and informative. The booking, pickup and return went smoothly. I fully recommend them. Cruise Canada's service was good, relaxed and efficient. The RV on the other hand was just OK and in parts below standard. The exterior had not been cleaned for pickup and one of the exterior storage doors had not been secured. The interior was dirty in places especially around the sink area. The design of the interior of this vehicle is poor in comparison to Campervans in Europe. The vehicles handling is sloppy but then it's a US truck base. My suggestion is to not use the Tow mode as suggested for fuel economy. It doesn't improve it and changes the gears unpredictably. I didn't use it for 98% of a 2,500km trip and on average I used 21km per 100km (better than the stated economy). It lacks all the clever little extras that make life that bit easier e.g. potato peeler :) As a basic they should supply at least one set of disposable gloves for the first time emptying the sewer system. It would cost nothing but to me is a necessary safety provision. Simple things like matches were also missing. Yes, you can buy them but it would be a nice touch to supply them as they are easy to forget on your first shop. We had a great time but being a camper van owner I was not impressed by Cruise Canada's RV. It was OK. [...]
Having never been to Canada before or lived with an RV(Camper van) we were a little anxious having to pay so much upfront to the unknown for the unknown. Josee at Motorhome Canada was unbelievably patient and professional as she dealt with all our queries and armed with all the information she provided regarding TCA, which credit card to present, licences etc and that you have to be in Canada for a 24 hr period before you can pick up your RV after a long haul flight.
We waited a night in a motel on the pick up list from CanaDream so the pick from right outside the Airport by the Motel and subsequent drop off by CanaDream meant there were no issues with Airport Transfers on Arrival or Departure.
We were picked up half an hour after the set time, the Motel kindly checked and the Bus was stuck in traffic but on its way. The handover of the RV at CanaDream was slick but as there is a good deal of paperwork it does take some time before being introduced to the actual RV. Be prepared at pick up to be offered loads of options regarding, insurance and cleaning packages etc. Insurance cover is not a inclusive as European cover. We had our own 'Excess cover' but did buy a $150 package which included windscreen damage, tow charges and RV cleaning. Which meant you could drop the RV back without having to ensure it was clean inside and outside. Ours was definitely the dirtiest vehicle at drop off thanks to a rainy night at Wells Grey so we felt the money was well spent as we had no worries at drop of or if for any reason we needed a tow (we didn't), and suffered no windscreen damage but we did go through plenty of roadworks so a chip did prove to be a real possibility.
We were introduced to a 6.7l V8 Diesel American style truck with literally a sleeping unit attached. Simone ran us through the controls for the truck and the camper section with a thorough inspection and explanation of both. The combination of old fashioned leaf springs, its size and dim witted controls, meant it was a little ponderous but the massive torque meant you did not slow down on the many hills encountered and its appetite was voracious averaging around 16.5 mpg (imperial). The exhaust brake proved very useful outside of the built up areas as well.
For just the two of us the shed on a truck combination was ideal, we left the cases on the back seats of the truck and really enjoyed the camping experience. It is expensive though between Hire charges, Diesel and camp charges which ranged from $28 a night up to $64. We arrived during an unseasonal cold snap which while once the gas heating in the camper had kicked in we were never cold the battery could not manage more than one day before requiring an electrical hook up. We only found one spot in the two week trip where we parked for free and that was an overspill park at Lake Louise. The pass for the national parks was well worth it and while some parks do provide wi-fi it's generally only for emails so forget Netflix and bring books.
As for Canada we saw a small section of British Colombia and Alberta and were entranced by beauty of the landscape and friendliness of the people, from a wild bear less than 10 metres away, to the snow on the trees while we luxuriated in natural hot springs, the tandem bungee jump of a combined 110 years, the various coloured lakes, sharp peaks, glaciers, 4km trains, deer, moose, marmots, bears, coyote all things we encountered to leave endelible memories of a fantastic trip. [...]
RV was terrific but lots of little niggles which were not sorted before we left marred the experience
We could have just gone to Canada and thoroughly enjoyed all that is spectacular about it, and it is spectacular, but securing an RV to tour it at our own pace provided us with access to more than what we hoped for. Everything about planning our trip was straightforward, except for securing an RV to meet our needs during the busy season. Thankfully Marie-Eve from Authentik Canada was on hand to make sure our tour of BC and Alberta was one of the most memorable holidays. She was professional, responsive, worked through excellent communication and flexibility to secure the RV we required.
Canada is spectacular and touring it with an RV makes it all the more spectaular, and that experience would not have been possible if it weren't for Authentik Canada. We can't thank you enough. [...]
Allthough our travel agent was good, our trip was a not as good because of Cruise Canada. We´ve had experiences with this company in the USA years back, but things have changed, or things are just worse in this Calgary location.
It started on the first day: our RV was ready and parked along the building. We got a verrry rushed explanation, the girl talked so fast and with bad pronunciation that we could hardly follow. And we both speak and understand english perfectly. After we were asking multiple questions about the inspection, she suddenly ran off. And we didnt see her since. We picked our overpriced rental chairs and bedding and started to load the RV. After a few more minutes another employee came to us and said that we had to hurry up because there were cleaning workers that needed to clean the area that THEY parked us in. And we were at the RV less than 10 minutes in total since we got the keys. We got a bit annoyed about their rushed 'service' and said in a bit annoyed tone that we were almost done, with that she ran off mad. Nice way to start your vacation eh? In a very expensive rental, you might expect some degree of service and courtesy.
After that we could experience the worn down RV. With 93.000 km run and the way the inside looked, you could see that this one has been used a lot. Hopefully it would be too much of a bother. Sadly it was. Ill list the things that were broken or badly functioning:
- the level meters were almost all broken, so we had to guess how much water and waste we had (not that hard, but still annoying after the first nights )
- the sewage system was broken/leaky, no matter how firmly we shut the valves. Once you open the waste container with the valves pushed, all the waste flowed out. Yes i got some nasty hands during this.
- the water hose was leaking, so when attached to city water, the following morning you would have a nice pool under your RV. Wasting huge amounts of water, therefore we only did this once.
- the seatbelt at the driverseat was stuck for over 10 times during our 2,5 week vacation. This means: you couldnt drive with your seatbelts on. Looking at the huge cracks in the plastic near the seatbelt mechanism: this wasnt the first time someone was irritated about this. The repaircompany couldnt fix it.
- the bed on top was on the inside side verrry hard (ok it's a small rental RV, live with it) but after a few days we noticed that the piece of wood that was attached to the moving part of the top bed was not straight. That explains the back aches after a night.
- vermin can enter the inside of the RV from the outside, and so they did. We had mice or other types of small vermin running around in the middle of the night in the lower cabinets. Who builds an RV like that, or who doesnt repair that? Scared the *** out of us the first night.
- the light in the toilet functioned badly, flickering everytime.
- the fan for cooking was really bad, made a lot of noice but barely sucked out any cooking smells/steam. And it struggled constantly, making weird noises, Even when attached to power.
- the cooking light was barely a light.
- the seating of the dining area was heavily used: 1 side of the pillow was soft the other really hard. And there were light brown stains on them, quite light so not something you would notice during a first check round. But it shows the number of people who've sat on it. Why not replace these pillows? They have ton of the same RV's, why not change seperate parts.
- the convenience kit was incomplete: no broom, while they asked us to clean the RV.
- also all the pans were really bad quality, everything sticked to the pans no matter how much oil you put in.
- the huge 'sharp' knife could barely cut a piece of meat, even chicken which is not so tough.
- some of the spoons where very badly bend out of shape, shows that no one checks the cutlery
- remember for this 'convenience' kit you pay a whopping 110 dollars to RENT it. I bet that you can buy better stuff for this money.
- the 55 dollar each 'personal kit' was just oke, 2 towels, 2 smaller ones, one linnen (no matter how long your holiday is i guess, you do it with one) and 1 quite thin blanket. Really too thin if you want to sleep no the Icefield Parkway. So we had to buy extra.
The list is quite long, and although nothing was so severe we had to go to the repair station (just the seatbelts) and/or invest a few holidays in getting things right. It did put a stain on our holiday. Especially realising you paid a small fortune to rent this vehicle + all the extra stuff.
Highly disappointed with Cruise Canada (Calgary). I'll publish this review at several places to inform people. [...]
A most amazing holiday, the booking, pick up and return of the RV was easy and efficient. All my questions prior to coming to Canada were quickly answered by Laurence. I will be recommending you to family and friends.
Wonderful service pre- and during our rental.
The motorhome wasn´t old, but it seems that it was used so many times, maybe more than desired. We expected to use a better motorhome.
We were 2 people travelling across Canada from Vancouver to Calgary, hiking the mountains and visiting family. Canadream made this possible in very comfortable and practical ways. We loved every moment of our trip.
19 day tour of NECanada. Alto caravan V6 Kia. Caravan very cute and well equipped with everything we needed. Very smooth to tow for caravan novices. Discount Renrals in Jolliette were very good in every respect. Getting to Jolliette from Montreal was more tricky than expected but Marie-Chloe was very helpful to us non French speaking Australians. Camping in national parks in Canada was in a word fantastic. [...]
Dalla prenotazione alla consegna, tutto è andato molto bene.
Il camper era praticamente nuovo e non presentava problemi particolari.
Il personale è stato sempre cortese e disponibile.
Sicuramente lo consiglio a tutti quelli che vogliono vivere un’esperienza completa.